March | 2015 | Gary Smith's Blog

Programmer & tech geek

Monthly Archives: March 2015

The Real Cost Of Customer Support – to the Customer

I often wonder how many work hours are wasted each and every day in customer support and sales telephone queues. Has anyone ever done a study? It seems to me that for all the technology and the whizbangery of modern telephone systems, all we really get is a whole lot more wasted time. I called…

Read More

  • Recent Rides

  • Recent Posts

  • Archives

  • Tags