March | 2015 | Gary Smith's Blog

Programmer & tech geek

Monthly Archives: March 2015

The Real Cost Of Customer Support – to the Customer


I often wonder how many work hours are wasted each and every day in customer support and sales telephone queues. Has anyone ever done a study? It seems to me that for all the technology and the whizbangery of modern telephone systems, all we really get is a whole lot more wasted time. I called…

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